Prescription Information
UNFORTUNATLEY WE CANNOT ACCEPT REQUESTS FOR REPEAT PRESCRIPTIONS OVER THE TELEPHONE
Online Prescription Ordering
Please contact the practice to register for online repeat prescription ordering. You will need to provide us with the email address you intend to use to log into your NHS app.
Using this service you can order your prescriptions at any time of the day or night. You will also be able to change your nominated pharmacy directly from the app.
Please order your items within 5 days of your medications running out. If you have provided us with a nominated pharmacy we will send your prescription directly to the chemist of your choice via the Electronic Prescription Service.
Some home delivery prescription providers have additional ways for ordering medication. Please refer to the individual providers processes for more information.
NHS Prescription Charges
NHS prescription charges apply in England only.
From May 2024 NHS prescription charges are:
• £9.90 per prescription per item
• Three monthly prepayment certificate £32.05 and will save you money if you need more than three prescription items in a three month period
• Twelve month prepayment certificate £114.50 and will save you money if you need more than eleven prescription items over a twelve month period
Groups exempt from prescription charges include:
- children under 16 and those in full-time education aged 16 to 18
- people aged 60 and over
- pregnant women and those who have had a baby in the last 12 months*
- people with specified medical conditions like diabetes or cancer and who have valid exemption certificates**
- those receiving qualifying benefits including Universal Credit (with criteria)
- NHS inpatients
*You must speak to your midwife to complete your maternity exemption certificate before claiming free prescriptions, otherwise you may be liable for a penalty charge. To find out more click here.
**Check if you qualify for a medical exemption certificate here. If you do qualify, you must come into the surgery and complete a FP92A form which you can obtain from reception. You do not need to make an appointment. Once the form is completed and verified it will be sent on your behalf via post. You should receive your certificate in the post within 10 working days of them receiving your application.
The prescription price freeze will also apply to NHS wigs and fabric supports – these prices will remain at current levels:
- surgical bra: £32.50
- abdominal or spinal support: £49.05
- stock modacrylic wig: £80.15
- partial human hair wig: £212.35
- full bespoke human hair wig: £310.55
Patients on a low income, who do not qualify for an exemption, can apply for help with health costs through application to the NHS Low Income Scheme.
Paper Repeat Prescriptions
Patients who cannot use online services will need to complete the right hand side of their previous prescription and leave it at reception or post it through our mail box when we are closed. If you no longer have your paper prescription slip you can ask the receptionist to print one off for you.
Prescriptions will normally be available within two working days of being requested, however patients should note that we may be unable to issue a repeat if they need a medication review.
Medication Reviews
Those on long term medication (including those on a pathfinder) will require yearly medication reviews. You may require a blood test, urine test, blood pressure readings or foot check prior to your review so it’s important you prepare accordingly. In most cases, the date you are due for review corresponds with your birthday. Most patients will receive a text message informing them when they are due and a receptionist will confirm if you have require any additional tests prior to the review. The medication review itself is typically done over the phone. Regular reviews are imperative to your health, failure to have your medication review may lead to your prescription being reduced to a 14 or 7 days supply.
We make every effort to contact a patient prior to reducing their medication supply. It is used as a last attempt to engage with a patient in order to demonstrate the severity of not regularly checking in with a health professional when you are on long term medication. Rest assured, we will never completely take away a patients access to their medication.
Dispensing Patients
If you live near the Fillongley surgery you may wish to sign up to becoming a dispensing patient. Our Fillongley surgery is the only one to feature a dispensary where you can collect your medication directly from the practice. If you would like to sign up for this service please contact the surgery.
Dispensing patients can order via the previously mentioned methods or by calling the surgery on 02476 332 636 and requesting to speak to directly to the Fillongley branch.
Please allow two working days for any requested prescription to be dispensed and please be aware that Fillongley has varying opening hours so please check before you travel.
NHS POD – Prescription Ordering Service
The POD has sadly closed. This means that unfortunately there is no longer any service that will allow you to order prescriptions over the phone.
If you are elderly, vulnerable, disabled, or likely to be on the same medication for long periods of time then we may be able to help sort alternative arrangements to assist you in getting your medication. Please call the surgery and request to speak to a pharmacy technician or clinical pharmacist.