Appointments
How To Access Patient Care at Park Leys Medical Practice
From Wednesday the 25th of February, Park Leys has returned to a total triage way of operating. We are able to do this with the help of Anima. Anima can be accessed Monday to Friday, 8am until 6:30pm. Messages are reviewed during this time and you will be advised on the actions being taken.
What this means for our patients is that when you contact the surgery you will be prompted to complete a short questionnaire depending on your needs. For medical queries, your results are then directly sent to our most senior doctors who will decide on the best plan to help you. You might be offered a telephone appointment, an in-person appointment, a blood test request, or a referral to a local service for example. For administrative enquiries, your results will go to the most appropriate member of staff based on your request. We aim to respond to all queries the same day they are submitted. We will always prioritise urgent healthcare issues. Some routine or administrative queries may take us longer to reply to but we will keep you updated via your Anima account.
Below are the three primary ways to access appointments at any of our surgeries.
1. Online
This is the best way to contact the surgery for an appointment. It’s quick, easy, and means no waiting on the phone. You can access Anima Monday to Friday, 8am until 6:30pm, except for bank holidays.
2. Over the phone 024 7633 2636
Our direct phone lines are open between 8:30am and 6:00pm, Monday to Friday, excluding bank holidays.
If you are unable to submit an online request, our receptionist will happily go through the questionnaire with you, filling in your answers and submitting it to the GP. You will be contacted once it has been reviewed. For routine appointments such as immunisations, smears, ECGs, etc., can still be arranged directly with the receptionist.
3. NHS App
As of the beginning of March 2026, you will be able to complete an Anima request directly through the NHS app. We will update this page accordingly once this has been rolled out to our patients.
To gain full functionality you will need to apply for access to online services. You can do this by coming into the surgery and filling out your contact information including the email you intend to use with the app.
Blood Tests & Vaccinations
A phlebotomy (blood taking) clinic is held every day at our main surgery and throughout the week at our other surgeries. We provide many vaccinations to our patients including a comprehensive travel vaccination service. When requesting this service you will be asked by the receptionist to complete an electronic pre-travel questionnaire to assist the nurse.
Times of surgeries and clinics for these services vary so please contact the surgery for the latest information.
Home Visits
Doctors will make home visits in an emergency to housebound patients and those unable to visit any of the surgeries.
If you require a home visit, please telephone before 10:30.
It is likely a Doctor will need to call you before making a decision on whether a home visit is appropriate, please ensure you provide us with a contact number we can reach you on.
Extended Hours Service
We are happy to offer patients appointments to be seen in the evening or weekend where applicable.
We offer as small selection of extended hours appointments Monday to Friday 18:30-20:00 and Saturdays 9:00-17:00. When requesting an extended hours appointment, you may be asked to attend one of five other surgeries in our Primary Care Network. Click here for more information.
Test Results
The wait time of test results can vary depending on the nature of the test and current demand of the service. For blood test results we ask patients to wait 5 working days before contacting the surgery. If you have been to the hospital for a test you may have been advised on how long it takes for the GP to receive your results. You are welcome to call at any time while the surgery is open or use our e-consultation service to ask for test results.
For urgent test results a clinician will contact you, however for non-urgent and normal test results it is the responsibility of the patient to contact the surgery.
Forms and Questionnaires
If you have been asked to complete a form or questionnaire by a member of staff, please return it to any of our surgeries or email a scanned copy to our practice email. Please let the receptionist know of any urgency involving your forms, as it can take over 5 working days to be viewed by a member of our admin team during busy periods. You can click here for a selection of our forms that can be reprinted at home.
If you have a form or questionnaire that requires GP input, please see our information regarding non NHS services by clicking here.
All Other Clinics and Services
For a more detailed list of services we provide please visit our Clinics & Services page by clicking here.
This list is not exhaustive, please call or use our e-consultation service if you have any questions regarding what we offer for our patients.