Appointments
How To Access Patient Care at Park Leys Medical Practice
We have three primary ways for you to access appointments at any of our surgeries.
1. Non Urgent
You can now request a doctor’s appointment, request a sick note, ask about test results or submit an admin query through our new online system. This is called e-consult.
This link below will allow you to send the practice a medical or admin query which will be responded to within 2 working days or sooner. It will save you sitting on the phone and speaking to a receptionist.
2. Urgent
If you need to make an urgent appointment or prefer speaking to someone over the phone, please call 024 7633 2636 between 8:30 and 18:00, Monday to Friday.
The practice operates a telephone triage system. Patients requesting an appointment will be called back by a doctor to see if the problem can be resolved by telephone. If not, an appointment will be made. Patients needing to be seen will be seen that day.
To help with our triage system the doctors have asked the receptionists to ask some basic questions about the nature of your problem so that they can book you with the most appropriate practitioner.
3. NHS App
You can now access our services via the NHS app. You can use the NHS App wherever you are, at any time.
The NHS App will not replace existing services and you can still contact us in the usual ways if you prefer.
To gain full functionality you will need to apply for access to online services. You can do this by coming into the surgery and filling out your contact information including the email you intend to use with the app.
Additional Services

Blood Tests & Vaccinations
A phlebotomy (blood taking) clinic is held every morning at our main surgery and throughout the week at our other surgeries. We provide many vaccinations to our patients including a comprehensive travel vaccination service. When requesting this service you will be asked by the receptionist to complete an electronic pre-travel questionnaire to assist the nurse.
Times of surgeries and clinics for these services vary so please contact the surgery or visit the website for the latest information.

Home Visits
Doctors will make home visits in an emergency to housebound patients and those unable to visit any of the surgeries.
If you require a home visit, please telephone before 10:30.
It is likely a Doctor will need to call you before making a decision on whether a home visit is appropriate, please ensure you provide us with a contact number we can reach you on.

Extended Hours Service
We are happy to offer patients appointments to be seen in the evening or weekend where applicable.
We offer extended hours appointments Monday to Friday 18:30-20:00 and Saturdays 9:00-17:00. Please note when requesting an extended hours appointment you may be asked to attend one of five other surgeries in our Primary Care Network. Click here for more information.

Test Results
The wait time of test results can vary dependant on the nature of the test and current demand of the service. You can call at any time while the surgery is open or use our e-consultation service to ask for test results. For urgent test results a clinician will contact you, however for non-urgent and normal results it is the responsibility of the patient to contact the surgery.

Reports and Questionnaires
If you have a form or questionnaire that a GP needs to complete for you, please bring the form to reception and ask for it to be passed to one of the secretaries.
The secretaries can also let you know the time frame for the completion of the form and advise you of any necessary charges that may be incurred.