Feedback

Doing the best for our patients is at the heart of everything we do. We strive to give the best possible service to all of those who come into contact with the practice from our patients, carers and fellow medical professionals. Feedback allows us to acknowledge when things go right and learn when we get things wrong.

If you would like to give feedback you can do so either by speaking to a member of staff or in writing via our dedicated email address: cwicb.parkleysfeedback@nhs.net

In the matter of complaints, your call will be re-directed to a manager. If a member of the management is unavailable to speak with you, a receptionist may request your contact information along with a brief description of the complaint to ensure you are contacted by the most appropriate member of staff.

To ensure we are able to give a complaint the time to conduct a thorough investigation, formal responses can take up to 28 working days. Should there be a need to extend this period we will be in touch. You can read our full complaints policy here.

You can also submit feedback anonymously via our Friends and Family form.